Your creative agency deserves a (nerdy) best friend.

We would be happy to. Send us the details of the project you’d like to build or a proposal you’re preparing, and we’ll help put together a technical plan and an estimate.

Of course! Many agencies prefer to plug us into their team and present a single point of contact to the client.

Assuming we have capacity, we can usually onboard a new project within a week.

Our website development work has been wow-ing nonprofit clients for more than ten years. All of our sites are fully responsive for mobile phones, accessible, and performant. Check them out yourself! A selection of recent builds is available on our Case Studies page.

As of July 2024, Our three most recent website projects have been:

• Healthy Newborn Network (Save the Children)
• New York Building Congress
• Oregon Shores Conservation Coalition

We have been working with nonprofits on web technology for more than a decade. As a result, we’re familiar with many aspects of nonprofit technology, like:

• online donations
• CRM integrations
• membership sections
• online grant applications
• robust, searchable research libraries

… and more.

If you get us involved in the project during the strategy and planning phase, we can review any design wireframes or mockups before they go to the end client. This way, we can help keep the project’s scope in check.

Yes! We promise not to embarass you on the Zoom call. We love talking to end clients as an extension of your team.

Yes. In fact, we prefer it — we can help provide a technical perspective on what you’re planning.

We like to get involved during the strategy and planning process, if possible. That way, we can provide technical feedback on your designs and plans. Many agencies find this helpful in keeping projects in-scope.

After design mockups and any functionality or strategy docs are created, we build out a launch-ready prototype.

Then, we’ll typically do one round of QA and edits with your agency.

Then, when that’s done, there’s usually an additional round of QA and edits with the end client.

Finally, we’ll launch the site on your chosen infrastructure and, hopefully, continue to support and maintain it forever.

Many of the sites we build use the WordPress CMS. It can be an excellent solution for many clients.

Yes, yes, yes, and “probably.” Reach out and let us know about your particular requirements.

A post-launch support and maintenance plan, even a little tiny one, helps you stay in contact with, help out, and even delight your client continually with little fixes, changes, updates, friendliness, and responsiveness. Pretty soon, rather than having a client for one project, you’ve got an ongoing relationship — a client for life. We find that future projects bubble up from these maintenance plans all the time, because as long as you execute it well, you’re the trusted advisor for all things web-related.

Certainly. Many of our agency partners bundle the web support and maintenance we provide with communications, design, or strategy, and offer a larger, more complete retainer to the end client.

Maintenance includes everything that should be done for a website to keep it safe, secure, and running smoothly. This includes:

• uptime monitoring and rectification
• malware monitoring and hack cleansing
• CMS (e.g. WordPress) updates
• Plugin / module / theme updates
• Establishing a development version of the site, where changes can be tested
• Hosting (optional)

Any affirmative changes that should be made to the site, including:

• changes to site look and feel
• updates to menu structure or architecture
• updates or improvements to functionality
• bug fixing
• performance updates
• improvements to accessibility
• simple content updates

We respond to client requests on the same day if they are posted before 4pm ET. Communications received after 4pm ET are replied to on the following day.

We test for uptime every 5 minutes and respond immediately if we detect an issue. Malware scans are conducted twice a day. We almost always detect downtime or hacking issues before the end client does.

As little or as much as you’d like. In practice, some agencies may pay attention to support requests initially, but after the first few weeks, they almost always check out and let us handle the day-to-day, knowing we will bring them in if there’s anything related to design, strategy, communications, or the other aspects of their work.

Of course, we encourage that. Your team might be excellent at strategy, for instance, and by bundling our services together, you can offer ideas and web execution of those ideas.

We are happy to communicate with the end client however the end client prefers to communicate, including over email and phone. However, the most efficient and effective way to manage communications is usually to submit messages over Basecamp; this way, our entire development team has access to all relevant information and can pitch in on any issues that arise.

At this writing, we offer four different support plans:

• maintenance + 5 hours of support per month for $997/mo
• maintenance + 10 hours of support per month for $1,899/mo
• maintenance + 20 hours of support per month for $3,499/mo
• maintenance + 40 hours of support per month for $6,599/mo

You are, of course, free to bundle these with other services and charge the end client whatever you’d like.